Legal

Payment & Refund Policy

Last updated: September 2026

This policy explains how payment and refunds work for Novera Studio projects. Please read it before paying for an order.

Payment method

We accept payment by PromptPay QR, in Thai baht (฿), through our payment provider (inwcloud). All prices on the site are shown in Thai baht. We do not accept credit or debit cards directly, and we do not see or store your banking details.

When payment is due

Projects are paid in full, up front, after you accept a quote. An order is only marked "Paid" after your payment is verified through our payment provider. Work begins once the order is paid.

How payment is verified

When you check out, you'll see a PromptPay QR code for the exact amount of your order. After you pay, our system verifies the transaction with the payment provider. An order is never marked "Paid" based on the browser alone.

Gateway fee

Our payment provider may add a small gateway fee (THB 0.XX, varies by payment) on top of the order total. This fee is folded into the QR amount you scan at checkout and is not refundable, even if the order total is otherwise credited or refunded.

Refunds

Our standard policy is that payments for paid projects are not refunded. Because projects are custom work, begun and completed for you specifically, we cannot accept returns or offer refunds after work has started.

In the rare situation where we are unable to begin a paid project at all (for example, the project is cancelled by us before work starts), we will discuss returning the unused amount. Any such decision is made on a case-by-case basis by the studio and is documented on your order.

Cancellations

You may cancel a draft, inquiry, or unpaid order at any time from your dashboard — no payment has been made at that stage. Once an order is paid, the refund policy above applies.

Disputes

If you believe there has been an error with your payment or order, contact us on LINE at LINE: Novera Studio with your order reference. We'll investigate and respond within a reasonable time.

Nothing in this policy limits your rights under applicable consumer-protection law. Disputes that cannot be resolved directly will be settled under Thai law as described in our Terms & Conditions.